We are asking
The Damp and Mould policy is an update to the Council’s current processes and follows the introduction of regulations requiring social landlords to address emergency hazards, including damp and mould, within strict timeframes where they pose an immediate and significant risk of harm.
The Council has a social housing portfolio of just over 2,300 homes and already provides damp and mould corrective maintenance and repairs.
We would like your feedback on the policy document to ensure the policy is clear, accessible, and meets the needs of tenants.
Get involved by completing the short survey linked
The consultation is open until 5 March 2026
What can you Influence?
Whether the policy is clear and assessible meeting tenants needs.
What can't you Influence?
The regulations that require social landlords to address emergency hazards, including damp and mould, within strict timeframes where they pose an immediate and significant risk of harm.
You said
A six week consultation took place between 22 January 2026 and 5 March 2026. During the consultation, there were ten consultation responses received.
You have said the Damp and Mould Policy is clear and easy to understand, especially the definitions and reporting process. You also acknowledged the policy exists to protect tenants.
It was suggested the term 'emergency' should be defined with examples within the policy to ensure clarity.
We did
At it's meeting on 23 March 2026, the Executive approved the adoption of the Damp and Mould Policy.
You can view the report to Executive here.
Following feedback from the consultation the following amendments to the policy were made:
- To reassure tenants we have listed examples of damp and mould issues and how they would be categorised within the Policy. These have been added to the Easy Read also.
- The Policy has been amended to include that officers will ask the tenant questions about the issue to help categorise the urgency of the case. This is currently in practice as standard but not verbalised in the Policy.